Responsible
Gaming at 999ba
At 999ba, we believe that gambling should always be entertaining — never stressful, harmful, or out of control. Our responsible gaming framework gives every player across Bangladesh the tools, knowledge, and support they need to stay in control at all times.
Playing at 999ba Should Always Be Fun
We have built six core responsible gaming principles into every layer of the 999ba platform — because the safety and wellbeing of our players across Dhaka, Chittagong, Sylhet, and all of Bangladesh always comes first.
Age Verification
Every player who registers at 999ba must be at least 21 years of age. We verify date of birth during registration and carry out additional KYC identity checks to ensure no one under the minimum age can access real-money gambling on our platform.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your 999ba account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied, giving you time to reconsider.
Session Time Limits
Set a maximum session duration so the platform automatically alerts you — or logs you out — when your chosen play time is reached. This is a practical tool for players who want to enjoy 999ba without losing track of time during an extended gaming session.
Time-Out / Cool-Off
Need a short break? A time-out suspends your 999ba account for a period you choose — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated.
Self-Exclusion
If you feel your gambling has become a problem, self-exclusion allows you to block access to your 999ba account for a minimum period of 6 months up to a permanent ban. Self-exclusion is irreversible for the duration of the chosen period. Contact [email protected] to activate.
Loss Limits
In addition to deposit limits, you can set a loss limit — a ceiling on how much you are willing to lose in a given time period. Once your loss limit is reached, your account is automatically restricted from further wagering until the limit period resets.
Important Notice: All responsible gaming tools are available free of charge to every registered player. To activate deposit limits, loss limits, session time limits, time-out, or self-exclusion on your 999ba account, please contact our support team at [email protected] or adjust your preferences directly within your account settings area. Our team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
How to Activate Protection Tools
Activating responsible gaming tools at 999ba is straightforward. All tools are accessible directly through your account settings or by contacting our support team. Here is how each tool works in practice for players across Bangladesh.
We have designed these controls to be easy to activate and hard to reverse — that is intentional. The friction built into increasing limits or ending a self-exclusion period is there to protect you.
Need immediate help? If you are in crisis or feel gambling is seriously affecting your life, contact our support team at [email protected] right now. Mark your message as urgent and we will prioritise your case above all others.
Setting a Deposit Limit
Activating a Time-Out
Requesting Self-Exclusion
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. At 999ba, we want every player to understand the warning signs so they can seek help early — before gambling starts to cause serious harm.
The following accordion lists the most common behavioural, financial, and emotional indicators that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact our support team without delay.
You are not alone. Many people across Bangladesh and around the world experience difficulties with gambling. Acknowledging the issue is the most important first step.
If gambling is causing you serious financial distress, relationship problems, or mental health concerns, please contact our support team immediately at [email protected] with the subject line "Urgent — Gambling Harm".
We will respond as a priority and will help you activate self-exclusion or other protective measures on your 999ba account without delay.
- Spending more money on gambling than you can afford to lose.
- Borrowing money — from friends, family, or lenders — to fund gambling activity.
- Using money set aside for rent, food, bills, or school fees to make deposits.
- Hiding gambling losses from family members or partners.
- Chasing losses by making larger bets to try to recover money already lost.
- Feeling financially stressed but continuing to deposit and bet regardless.
- Feeling restless, anxious, or irritable when not gambling.
- Thinking about gambling constantly — planning your next session, replaying past bets.
- Using gambling to escape from stress, depression, anxiety, or personal problems.
- Feeling unable to stop gambling even when you want to.
- Gambling for longer periods of time than originally intended.
- Lying to friends or family about how much time or money you spend on gambling.
- Withdrawing from social activities, family gatherings, or events to gamble instead.
- Arguments with partners, parents, or close friends about your gambling habits.
- Neglecting work, studies, or professional responsibilities because of time spent gambling.
- Friends or family expressing concern about the amount of time or money you spend on gambling.
- Feeling isolated or ashamed and not wanting to discuss gambling with anyone.
- Set a deposit limit on your 999ba account immediately via Account Settings.
- Activate a time-out or self-exclusion by contacting [email protected].
- Talk to a trusted friend, family member, or professional counsellor about what you are experiencing.
- Consider reaching out to a mental health professional who specialises in behavioural addictions.
- Take our self-assessment quiz below to get a clearer picture of your relationship with gambling.
- Remember: seeking help is a sign of strength, not weakness.
How Healthy Is Your Relationship With Gambling?
Answer the following questions honestly to assess whether your gambling habits may require attention. This is not a diagnostic tool — it is a starting point for self-reflection. If you answer "Yes" to three or more of these questions, we recommend speaking to our support team.
If you answered "Yes" to three or more of the questions above, please reach out to our support team at [email protected] with the subject line "Responsible Gaming Support". Our team is available 24/7 and will treat your message with complete confidentiality and care. You can also activate self-exclusion or a time-out immediately by contacting support.
Protecting Young People From Gambling Harm
999ba enforces a strict minimum age of 21 years and actively works to prevent minors from accessing our platform. Here is what we do — and what parents and guardians can do — to keep young people safe.
Mandatory Age Verification
All players must confirm they are aged 21 or above during registration. Any account where the player's age cannot be verified will be suspended until valid identity documentation is provided and reviewed by our team. We maintain a zero-tolerance policy on underage gambling.
Advice for Parents & Guardians
We encourage parents and guardians in Bangladesh to keep their account credentials — including bKash and Nagad payment details — private and secure. Do not allow children or teenagers to use devices on which your 999ba account is logged in. Consider installing parental control software to block access to gambling websites on shared family devices.
Reporting Underage Access
If you believe a minor has registered for a 999ba account, or has accessed a device with your 999ba account already logged in, please contact us immediately at [email protected] with the subject line "Underage Access Report". We take all such reports extremely seriously and will investigate promptly.
Account Security
Use a strong, unique password for your 999ba account and enable any available two-factor authentication features. Never share your login credentials with anyone, including family members. If you suspect your account has been accessed by someone who should not have access, contact [email protected] immediately.
The 999ba Guide to Healthy Gambling Habits
Following these simple principles will help ensure that gambling at 999ba remains a source of entertainment rather than a source of stress or financial difficulty.
Set a budget before you start. Decide in advance how much you are willing to spend in a given session or week, and treat that amount as the cost of entertainment — not as money you expect to win back.
Gamble for fun, not for income. The games on 999ba are designed for entertainment. The house edge means that over the long run, gambling should never be treated as a reliable source of income or a way to solve financial problems.
Take regular breaks. Use the session time limit tool to schedule breaks. Step away from the screen, have a meal, spend time with family, and return only when you feel refreshed and clear-headed.
Never chase losses. If you have reached your loss limit for the day, stop. Chasing losses by placing larger bets is one of the most common pathways to serious gambling harm. Accept the loss and return another day.
Do not gamble under the influence. Avoid gambling when you are under the influence of alcohol, medication, or any substance that may impair your judgement. Clear-headed decisions are safer decisions.
Keep gambling in balance. Gambling should be one of many leisure activities in your life — not the dominant one. Maintain time for family, friends, exercise, work, and other interests you enjoy.
Play Responsibly at 999ba
Gambling is entertainment. Keep it that way by using our built-in protection tools, staying informed, and reaching out whenever you need support. 21+ only.
Responsible Gaming Notice: 999ba is committed to providing a safe and enjoyable betting environment for all players across Bangladesh. You must be 21 years of age or older to register and use this platform. Deposit limits, loss limits, session time alerts, and self-exclusion tools are available to all registered players at any time. If gambling is causing financial or personal difficulties, please contact the support team at [email protected] or visit the FAQ page for further guidance.